Refund policy

Content relating to goods available for ordering may be based on information provided by third parties such as the suppliers of those goods. While we aim to ensure that information is kept current and correct, there may be some instances where goods ordered differ in a minor degree from their descriptions. Subject to Your Statutory Rights, any graphics, photos, or illustrations used in relation to goods available for ordering on the Websites may not be fully representative of the goods described and should be used as a guide only.

By placing any order for goods (Order) in the manner described on the Websites, you make an offer to purchase the goods for the price specified on that Website at the time you place the order (Offer). We may, in our sole and absolute discretion, accept or reject any Offer made by you for any reason, including, without limitation, the unavailability of the goods, an error in the price or the goods description posted on the Websites, or an error in your Offer. You may not cancel an Order once it has been submitted, even if our acceptance or rejection of your Offer is still pending.

Prices for goods displayed on the Websites may change at any time at our sole discretion. You must pay to us the price for the goods that are displayed on the Website at the time you place an Order, plus any applicable delivery and handling charges. Payment must be made with your Order.
Title to the goods shall pass to you on payment in full of the purchase price and any applicable delivery and handling charges. Risk of loss or damage to the goods shall pass to you when the goods are passed from us to our delivery provider for delivery to you. We do not insure Orders, so we recommend that you nominate a secure delivery address.

Any delivery period stated on the Website is an indication only of the anticipated period for delivery of the goods, and does not form part of the agreement for sale of the goods. We may contact you if we anticipate any issues delivering your goods within a reasonable time.

If you place an Order through the Website, in addition to Your Statutory Rights, we may consider your request for a refund where:

• you notify us within thirty (30) days of the donation or receipt of the Order;
• you provide us with a copy of your receipt; and
• you indicate the reason for wanting a refund.

Any refund will be in our sole discretion, except where required in accordance with Your Statutory Rights. Refunds of payments via bank account or credit card payments will be made to the same credit card or bank account. References to currency are in Australian dollars unless otherwise specified. Payment must be effected in the manner described on the Website. Unless otherwise specified, prices are inclusive of goods and services tax. In all other respects, the price is exclusive of taxes, duties and charges imposed or levied in Australia or overseas in connection with the supply of goods.